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STORE POLICY

Welcome to poeticacandles.com! Before you start exploring our exquisite collection of candles and reed diffusers, please take a moment to review our store policy.

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1. Ordering Process:

  • To place an order, simply browse our website, select your desired products, and add them to your cart.

  • Once you have completed your selection, proceed to checkout, where you will provide your shipping information and payment details.
     

2. Payment:

  • We accept major credit cards, debit cards, and other secure payment methods.

  • All transactions are processed through a secure payment gateway to ensure the confidentiality of your information.
     

3. Shipping:

  • We offer reliable and efficient shipping services to deliver your products promptly.

  • Shipping costs and estimated delivery times are provided during the checkout process.

  • Orders are typically processed within 1-2 business days. Please allow additional time during peak seasons.
     

4. Returns and Exchanges:

  • We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please contact us at info@poeticacandles.com.

  • Items must be returned in their original condition and packaging.

  • Refunds or exchanges will be processed promptly upon receiving the returned items.
     

5. Damaged or Defective Products:

  • In the rare event that you receive damaged or defective items, please contact us immediately with a photo of the damaged product.

  • We will gladly replace the damaged or defective items at no additional cost to you.
     

6. Privacy and Security:

  • Your privacy is important to us. We do not share your personal information with third parties.

  • Our website uses secure SSL encryption to protect your sensitive information during the ordering process.
     

7. Customer Service:

  • Our dedicated customer service team is here to assist you. Feel free to contact us with any questions or concerns through our contact page or email info@poeticacandles.com.

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We appreciate your trust in Poetica and look forward to providing you with a delightful shopping experience.

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